Advocacy Management Services
Providing partners and customers with direct access to dedicated advocacy experts
Single Point of Contact Expertise for Seamless Support
Our program enhances security operations, streamlines post-sale engagement, and drives proactive planning, escalation management, and business success. Through a dedicated single point of engagement with Advocacy Managers, you are provided structured, hands-on guidance that goes beyond traditional post-sale interactions.
- Enable partners and customers to navigate complex security challenges more quickly and efficiently.
- Provide partners and customers with a single direct access point for advocacy experts to help with tailored security optimization strategies.
- Help organizations align security strategies, drive technology adoption, and maximize the value of their cyber security investments.
Enhancing Trust and Driving Operational Excellence
Advocacy Management Services provide a proactive engagement model that strengthens your cyber security posture, proactively manages critical escalations, and drives long-term operational stability. The service is offered under two flexible engagement models:
Partner Advocacy Management
Partners and MSSPs are provided direct access to a Partner Advocacy Manager who works closely with their teams to improve service delivery, streamline escalations, and align security strategies.
Customer Advocacy Management
Customers are equipped with a dedicated Customer Advocacy Manager who provides strategic guidance, escalation management, and security optimization tailored to their operational needs.
A Value-Driven Approach to Support
Check Point’s Advocacy Services complement technical support services by offering a proactive, strategic approach that goes beyond traditional break-fix solutions. These services facilitate deeper engagement across R&D, product, support, and professional services teams, ensuring a more collaborative and tailored experience for partners and customers.
Streamlined Post-Sale Support
A single point of contact to ensure a strong post-sale relationship where customer concerns are addressed promptly and efficiently.
Escalation & Crisis Management
Streamlined issue resolution and significant reduction in operational disruptions.
Advocacy Experience
Partners and customers benefit from our cyber security leadership, helping them make informed strategy decisions and optimize their operations.
Accelerated Project Progress
Closer alignment with key customer goals leading to stronger, more effective customer outcomes.
Strategic Planning and Roadmap Alignment
Close collaboration on security strategies, product roadmaps, and integration with Check Point new releases and innovations.
Tailored Communication with Check Point
Direct point of communication with Check Point to ensure successful business outcomes.
