Contact Support
24×7 Technical Support
Our worldwide Technical Assistance Centers are available to assist you 24 x 7.
Under Attack?
US Hotline: 1-866-923-0907
UK: +0-800-088-5471
Australia: 1-800-467-476
Enterprise Security
Americas
US: +1 (972) 444-6600
Canada: +1 (613) 271-7950
Toll-Free: +1 (888) 361-5030
LATAM
Argentina: (0810) 112-7005
Chile: (800) 914-002
Colombia: (01800) 751-1262
Mexico :+52 (477) 462-0444
Peru :+51 1 6433730
Panama :+507 834-8877
International
+44-114 478 2845
Australia
1 800 805 793
China
4008180087
Japan
+81 5055302806
+81 5068623813
India
0008000507005
Israel
+972-3-6115100
Malaysia
1800818410
New Zealand
0800 443 601
Philippines
180013220116
Singapore
8009721141
South Africa
0800 452 777 (Local only)
Taiwan
00801979706
United Kingdom
+44 800 029 3240
Escalation Path
In case an escalation of a Service Request (SR) is required for any reason, email the Escalation Manager. For severity-1 incidents, call the TAC phone numbers available.
See Escalation Path Process and Contacts
Report a Potential Security Issue
Account Services
For questions about support processes, contracts or User Center and licensing, please call Account Services at +1-972-444-6600 and select option 3.
RMA
Damaged or Defective Hardware Returns – In the unfortunate event that you received a damaged unit, please contact our Technical Team to open a service request ticket via User Center and not through the standard cancellation procedure.
RMA Return Process
Email the RMA Team
Contact RMA Team Online
